Frequently Asked Questions
Everything you need to know about your VION experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. The product must be unworn, with all original tags attached.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our measurements for the perfect fit.
What payment methods do you accept?
VION accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use premium, durable fabrics sourced from certified suppliers to ensure both long-lasting style and environmental responsibility.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team.